My recipient hasn't received their Gift Card yet. What should I do?
Don't worry! Gift Cards usually arrive by email within 10 minutes after your payment is confirmed. If it's been over an hour and they haven't received it, contact our Call Center. Scheduled deliveries (up to 30 days in advance) will arrive on the chosen date.
Can I buy a Gift Card now for a birthday in 20 days?
Absolutely! You can schedule delivery for up to 30 days in advance. The recipient will receive the Gift Card via email on your chosen date.
The recipient doesn't have email. How can I order a Gift Card?
You can still order the Gift Card using the recipient's name, but enter your own email address. You'll receive an email with the Gift Card. Print it out, put it in a nice envelope, and give it to the recipient!
Can I get a refund for my Gift Card?
Unfortunately, Gift Cards are non-refundable according to our Terms and Conditions.
How can I pay for a Gift Card?
You can pay with credit card or Miles & More miles.
Will I receive confirmation after placing an order?
Yes, you'll receive separate emails confirming your order and payment. The recipient will receive a beautiful email with the Gift Card design, voucher ID, and redemption instructions for Luxair.lu flights. The email will also include a link to the Gift Card Terms and Conditions.
How can I check my Gift Card order status?
You'll receive a confirmation email with a link to check your order status on our website: https://giftcards.luxair.lu/en-gb/order-status
How can I check my Gift Card balance?
You can check your balance anytime on our customer portal: https://giftcards.luxair.lu/en-gb/CheckBalance
Can I recharge my Gift Card?
No, Gift Cards cannot be recharged, but you can always buy a new one!
Can I use my Gift Card partially?
This depends on the Gift Card's Terms and Conditions, which are included in the recipient's email. Some cards can be used only once, while others allow multiple redemptions until the balance is zero. If the purchase is more expensive than the Gift Card value, the remaining balance must be paid by another method. Unused portions are not refunded or credited.
What is the validity period of my Gift Card?
The validity period is included in the recipient's email and starts from the Gift Card's receipt date.
I misspelled the name on the Gift Card. How can I fix it?
Please contact our Call Center, and we'll be happy to correct the name on the Gift Card.
Can I purchase a Gift Card at a travel agency?
Currently, Gift Cards can only be purchased online or at the Luxair Travel Agency at Lux-Airport or Munsbach.
Can I redeem my Gift Card at a travel agency?
Not yet, but you can redeem them on our websites: www.luxair.lu and www.luxairtours.lu
Can I use my Gift Card on a package holiday?
Yes, you can redeem your Gift Card on LuxairTours package holidays.